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Shipping policy

Last updated: September 2026

At GRIGIOCARBONIO, we take great care in preparing, inspecting and packaging every order before dispatch. The following Shipping & Delivery Policy explains how orders are processed, shipped and delivered, as well as what to do in the event of delays, transport damage or delivery problems.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Before dispatch, GRIGIOCARBONIO may perform final product, quality and packaging checks to ensure that the components are suitable for shipment.

Processing times may vary depending on product availability, order volume, customisation requirements and other operational factors.

Orders placed on weekends or public holidays may begin processing on the next working day.

Where a product is made to order, customised or subject to a specific production lead time, the estimated preparation period communicated on the product page, during checkout or after purchase will apply.

2. Shipping Destinations

GRIGIOCARBONIO ships to Italy and to selected international destinations.

The availability of shipping services may depend on the destination country, postal code, product type, package dimensions and applicable transport restrictions.

If a destination cannot be served using the shipping options normally available, GRIGIOCARBONIO may contact the customer before dispatch to arrange an alternative solution or, where necessary, cancel and refund the affected order.

3. Shipping Costs

Applicable shipping charges are displayed before the order is completed.

Shipping costs may vary depending on:

  • Delivery destination.

  • Parcel weight and dimensions.

  • Selected shipping method.

  • Order value.

  • Any additional services requested by the customer.

Where free shipping is offered, any applicable conditions will be clearly indicated during the purchasing process.

4. Delivery Times

Any delivery times communicated by GRIGIOCARBONIO, displayed during checkout or provided by the carrier are estimates unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, selected service, customs procedures, public holidays, weather conditions, carrier operations and other circumstances outside GRIGIOCARBONIO's reasonable control.

Unless a different delivery period has been agreed with the customer, consumer orders will be delivered without undue delay and within the period required by applicable law.

Shipping or delivery estimates do not include preparation or production times where these have been separately indicated for made-to-order or customised products.

5. Order Tracking

Where tracking is available, the customer will normally receive tracking information after the order has been dispatched.

Tracking information may require some time to become active after the parcel has been handed over to the carrier.

Customers are responsible for monitoring the tracking information and ensuring that somebody is available to receive the shipment where required.

A delay in tracking updates does not necessarily mean that the parcel has stopped moving.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before confirming the purchase, please verify:

  • Recipient's full name.

  • Street name and house number.

  • Postal code.

  • City and province or region.

  • Country.

  • Telephone number.

  • Any information reasonably required by the carrier to complete delivery.

If an incorrect or incomplete address is identified before dispatch, contact info@grigiocarbonio.it as soon as possible.

GRIGIOCARBONIO cannot guarantee that an address can be modified after the order has entered the dispatch process.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where permitted by applicable law.

7. Failed Delivery and Uncollected Parcels

If the carrier is unable to complete delivery, the parcel may be subject to another delivery attempt, delivered to a collection point or held at a local depot depending on the carrier and destination.

Customers should follow the carrier's tracking information and delivery instructions.

If a parcel is returned to GRIGIOCARBONIO because:

  • The delivery address was incorrect or incomplete.

  • The recipient could not be contacted.

  • Delivery was repeatedly refused or unsuccessful.

  • The parcel was not collected within the carrier's permitted period.

GRIGIOCARBONIO will contact the customer to determine the appropriate next step.

Where permitted by law, additional shipping costs required to resend an order may be charged when the failed delivery was caused by circumstances attributable to the customer.

This does not affect the customer's mandatory consumer rights.

8. International Shipments, Customs and Import Charges

Orders shipped outside the European Union may be subject to customs clearance, import duties, taxes, brokerage charges or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and may be payable by the recipient.

The amount and application of customs duties and taxes are determined by the authorities of the destination country and are outside GRIGIOCARBONIO's control.

Customers purchasing from outside the European Union are responsible for checking any applicable import requirements before placing an order.

Customs procedures may also result in additional delivery time.

GRIGIOCARBONIO cannot declare an incorrect value, describe commercial goods as gifts or provide inaccurate customs information.

9. Customs Delays or Refused Shipments

GRIGIOCARBONIO is not responsible for delays caused exclusively by customs authorities, import inspections or other government procedures outside its reasonable control.

Customers must provide any documentation reasonably requested by the carrier or customs authorities in order to complete import procedures.

If an international shipment is refused, abandoned or returned because the customer does not complete the required customs procedures or does not pay applicable import charges, any resulting costs may be deducted from the refundable amount where permitted by law.

Mandatory consumer rights remain unaffected.

10. Risk During Transport

GRIGIOCARBONIO packages products with the aim of protecting them appropriately during transport.

For consumer orders where GRIGIOCARBONIO arranges the shipment, the risk of loss or damage remains with GRIGIOCARBONIO until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, as provided by applicable law.

Different rules may apply where the customer independently appoints a carrier that was not offered or arranged by GRIGIOCARBONIO.

11. Damaged Parcels

Customers should inspect the external condition of the parcel at the time of delivery whenever reasonably possible.

If the parcel shows visible signs of damage, crushing, opening, tampering or other abnormalities, the customer should document the condition of the shipment and, where available, indicate the damage to the carrier at the time of delivery.

After opening the parcel, inspect the product before installation.

If the product or shipment is damaged, contact info@grigiocarbonio.it promptly and provide:

  • The order number.

  • A description of the issue.

  • Clear photographs of the external packaging.

  • Clear photographs of the internal packaging.

  • Clear photographs or videos of the product.

  • A photograph of the shipping label, where available.

Products showing visible transport damage should not be installed or used until the matter has been evaluated.

12. Lost or Missing Shipments

If tracking indicates an unusual delay or if a parcel appears to have been lost during transport, contact GRIGIOCARBONIO so that the shipment can be investigated with the carrier.

Carrier investigations may require additional information from the customer and may take time to complete.

Where GRIGIOCARBONIO is responsible for the shipment under applicable consumer law, the customer will retain all applicable rights in the event that the parcel is confirmed as lost.

13. Tracking Showing Delivered

If tracking shows that an order has been delivered but the customer cannot locate it, the customer should:

  • Check the delivery location and surrounding area.

  • Check whether another person at the address accepted the parcel.

  • Check with neighbours, reception, concierge or other authorised persons where appropriate.

  • Review any proof of delivery or delivery photograph supplied by the carrier.

If the parcel still cannot be located, contact info@grigiocarbonio.it promptly so that the delivery can be investigated.

A carrier's delivery status may form part of the investigation but does not automatically limit any mandatory rights available to the customer under applicable law.

14. Split Shipments

In some circumstances, an order containing multiple products may be dispatched in more than one parcel.

Where this occurs, the customer may receive separate tracking information for each shipment.

The arrival of only part of an order does not necessarily mean that the remaining products are missing.

15. Delivery Delays

Occasional delays may occur due to circumstances outside GRIGIOCARBONIO's reasonable control, including:

  • Carrier network disruption.

  • Severe weather.

  • Strikes or industrial action.

  • Customs procedures.

  • Transport restrictions.

  • Public holidays.

  • Exceptional order volumes.

  • Natural disasters or other force majeure events.

GRIGIOCARBONIO will make reasonable efforts to assist customers and obtain updated information when a shipment is significantly delayed.

Nothing in this section limits any statutory right the customer may have in relation to delayed or non-delivered goods.

16. Changes or Cancellation Before Dispatch

If you need to request a change or cancellation after placing an order, contact info@grigiocarbonio.it as soon as possible.

GRIGIOCARBONIO cannot guarantee that an order can be modified or cancelled once preparation, customisation or dispatch has begun.

Any cancellation request remains subject to the customer's applicable statutory rights and to the nature of the product ordered.

17. Receiving Carbon Components

GRIGIOCARBONIO strongly recommends inspecting carbon components carefully before installation.

Do not install or use a component if:

  • The packaging has suffered significant impact or crushing.

  • The component shows cracks, deformation or delamination.

  • There are unusual marks that may indicate structural damage.

  • Any part appears damaged during transport.

Contact GRIGIOCARBONIO before using the product if there is any doubt regarding its condition.

Carbon components should always be installed in accordance with the supplied specifications and applicable tightening torque requirements.

18. Contact

For shipping questions, delivery problems or assistance with an order, contact:

GRIGIOCARBONIO
Via Sicilia 59
20020 Magnago (MI)
Italy

Email: info@grigiocarbonio.it
Telephone: +39 0331 307217
VAT number: 08114960969