Returns/Warranty

Last updated: September 2026

At GRIGIOCARBONIO, every component is carefully inspected before dispatch. If you need to return a product or report a possible defect, please follow the procedure below so that our team can assist you correctly and without unnecessary delays.

1. Right of Withdrawal

Where applicable under consumer law, customers may withdraw from an online purchase within 14 days of receiving the order, without providing a reason.

To exercise this right, the customer must notify GRIGIOCARBONIO before the withdrawal period expires by contacting info@grigiocarbonio.it.

The request should include:

• The customer’s full name.
• The order number.
• The product to be returned.
• The date on which the order was received.
• A clear statement confirming the decision to withdraw from the purchase.

2. Return Authorisation

Products must not be returned without prior authorisation from GRIGIOCARBONIO.

After reviewing the request, our team will provide the necessary return instructions. Unauthorised returns may be refused or may require additional processing time.

Unless otherwise instructed, authorised returns should be sent to:

GRIGIOCARBONIO
Via Sicilia 59
20020 Magnago (MI)
Italy

3. Condition of Returned Products

Returned products must be complete and, where reasonably possible, placed in their original packaging with all accessories, documentation and supplied components.

Customers may inspect a product as they would in a physical store. However, they may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and correct operation.

Products that have been installed, used, modified, damaged or incorrectly packaged may be subject to a reduction in the refundable amount where permitted by law.

4. Return Shipping Costs

For returns made because the customer has changed their mind, the direct cost and responsibility for returning the product are generally borne by the customer, unless otherwise required by applicable law.

We recommend using a tracked and adequately insured delivery service. GRIGIOCARBONIO cannot be held responsible for returned parcels that are lost or damaged during transport before reaching our premises.

If the return concerns an incorrect, damaged or confirmed defective product, GRIGIOCARBONIO will provide appropriate instructions and cover the necessary return costs where required by law.

5. Refunds

Once the returned product has been received and inspected, the customer will be informed of the outcome.

Approved refunds will be issued through the original payment method. GRIGIOCARBONIO may withhold the refund until the returned product has been received or until the customer provides valid evidence that it has been dispatched.

Original delivery costs will be refunded only to the extent required by applicable law. Additional costs resulting from the customer’s choice of a premium or faster delivery service may not be refundable.

The time required for the refunded amount to appear may vary depending on the payment provider or financial institution.

6. Damaged or Incorrect Deliveries

Customers should inspect the parcel and its contents as soon as possible after delivery.

If the packaging or product appears damaged, or if an incorrect item has been delivered, contact info@grigiocarbonio.it promptly and provide:

• The order number.
• A description of the problem.
• Clear photographs of the external packaging.
• Clear photographs or videos of the product.
• A photograph of the shipping label, where available.

Products should not be installed or used after visible transport damage has been identified.

7. Legal Warranty

GRIGIOCARBONIO products are covered by the applicable 24-month legal warranty against manufacturing defects and defects in materials.

The warranty period begins when the customer receives the product. It applies to the original purchaser and requires valid proof of purchase.

This warranty does not replace, reduce or limit any mandatory rights granted to consumers by applicable law.

8. Warranty Coverage

A product may qualify for warranty assistance when it has a confirmed manufacturing or material defect and has been correctly installed, maintained and used within its intended purpose and technical specifications.

After inspection, a product confirmed to be defective will be repaired or replaced in accordance with applicable law. Where repair or replacement is not possible or appropriate, another remedy may be offered as required by consumer-protection law.

The appropriate solution will be determined after the product and the reported defect have been properly evaluated.

9. Warranty Exclusions

The warranty does not cover damage or deterioration caused by:

• Normal wear and tear.
• Components subject to wear, including bearings and similar service parts.
• Fatigue resulting from use outside the product’s intended specifications.
• Accidents, impacts, collisions, crashes or improper transport.
• Incorrect installation or assembly.
• Failure to observe the specified tightening torques.
• Incorrect tyre pressure or use outside the permitted pressure limits.
• Insufficient or improper maintenance.
• Improper cleaning, storage, neglect or corrosion.
• Unauthorised repairs, modifications or alterations.
• Use with incompatible, non-original or non-approved components.
• Use beyond the product’s designated discipline, weight limit or intended range.
• Failure to perform recommended inspections or maintenance.
• Cosmetic variations in the carbon weave or finish that do not affect performance, integrity or safety.

10. Warranty Claims

Before returning a product for warranty inspection, contact info@grigiocarbonio.it and provide:

• The customer’s full name.
• The order number and proof of purchase.
• The product name and, where available, its serial number.
• A detailed description of the reported issue.
• Clear photographs or videos showing the product and possible defect.
• Information about the bicycle, installation and components used.
• Details of the circumstances in which the issue occurred.
• Confirmation that installation was performed by a qualified bicycle mechanic, where applicable.

GRIGIOCARBONIO may request additional information before authorising the return.

11. Product Inspection

A warranty decision can only be made after the available information and, when necessary, the physical product have been inspected.

If inspection determines that the issue is not covered by warranty, the customer will be informed before any chargeable repair or replacement is carried out.

Products sent for inspection must be clean, safely packaged and free from accessories that are not relevant to the claim.

12. Safety Notice

If a component shows cracks, unusual movement, deformation, delamination, impact damage or any other sign that may affect its structural integrity, stop using it immediately.

Do not ride the bicycle until the component has been inspected by a qualified mechanic or GRIGIOCARBONIO. Continuing to use a potentially damaged carbon component may cause sudden failure and serious injury.

13. Contact

For returns, warranty requests or product assistance, contact:

GRIGIOCARBONIO
Via Sicilia 59
20020 Magnago (MI)
Italy

Email: info@grigiocarbonio.it
Telephone: +39 0331 307217
VAT number: 08114960969